Please allow 24 business hours for the tracking information to update. Once packages are shipped from our facility it does take sometime for the tracking nu...

We can accept back boxes of contact lenses that were purchased from our company within the past year for exchange. The boxes must be unopened, unmarked ...

We can accept back boxes of contact lenses that were purchased from our company within 1 month of the purchase date for a refund.  The boxes must be uno...

As an online retailer we are considered as an out of network provider and we don't work with insurance companies directly. An itemized receipt is provid...

If the tracking information shows that your package has been delivered and you haven't received it, please contact us at 1-888-404-7317, via info@vision...

Contact lenses are stored in a buffered saline solution and are designed to go back to their original state. They would just need to be kept at room tempera...

We are strictly an online retailer and we are not authorized to provide trial lenses. Please visit your eye care professional for trial lenses as you will n...

In the unlikely event that the order you received is incorrect, please contact our customer service team to let us know about the issue. We would need a com...

If your package has been shipped, an email with a link to track the shipment will be sent. You are able to contact our customer service team via phone, (1-8...

Contact lenses are brand specific and not all brands will work for your eyes. If you are wanting to try a different brand of lenses that you haven't wor...