My prescription has changed. Am I able to do an exchange for lenses in my new prescription ? :

My prescription has changed. Am I able to do an exchange for lenses in my new prescription ? Print

Modified on: Wed, 2 Feb, 2022 at 2:18 PM

We can accept back boxes of contact lenses that were purchased from our company within the past year for exchange.

The boxes must be unopened, unmarked and undamaged. If they were purchased as part of a 90 pack, the 90 pack box must be unopened, unmarked and undamaged.

Customers are responsible for the cost associated with shipping lenses back to us however we cover the shipping cost to ship lenses in the new prescription back to you.

Please contact our customer service team at 1-888-404-7317, via [email protected] or via Live Chat and we can provide you with the exchange instructions and your RMA number.

* Please note that specialty lenses that are custom made by the manufacturer such as Biofinity XR, Biofinity XR Toric, Proclear Toric XR, Proclear Multifocal XR and Proclear Multifocal Toric are non-exchangeable.

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My prescription has changed. Am I able to do an exchange for lenses in my new prescription ? Print

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