FAQ

How can I reset my password?
If you need to reset your password because you forgot it, please head to the login page and click the 'reset' button to send a password reset link...
Tue, 1 Feb, 2022 at 10:23 PM
Am I able to sign in if I forgot my email?
If you forgot your email address, please click the chat link in the bottom right hand corner to chat with one of our representatives to help you remember yo...
Tue, 1 Feb, 2022 at 10:24 PM
How do I cancel my order ?
If you wish to cancel your order please contact our customer service team as soon as possible at 1-888-404-7317, via info@visionpros.com, or through our Liv...
Wed, 2 Feb, 2022 at 11:30 AM
Where do I enter a coupon code ?
After adding lenses to your cart proceed by clicking on "place order." On the next page there will be an option to enter the coupon code on the ri...
Wed, 2 Feb, 2022 at 1:13 PM
Can I apply more than one promo code to my order ?
Only one promo code can be entered per order. 
Wed, 2 Feb, 2022 at 1:15 PM
How long does it take for my order to be delivered ?
We ship in-stock items from our facility within 24 business hours. Packages shipped via USPS Standard are delivered within 4-7 business days. Packages shipp...
Wed, 2 Feb, 2022 at 1:20 PM
How do I provide a copy of my contact lens prescription ?
Once an order has been placed, the order number can be referenced and prescriptions can be emailed or faxed to us: Emails: info@visionpros.com or psc.vi...
Wed, 2 Feb, 2022 at 1:37 PM
I wish to try a different brand, what do you recommend ? Can I get a trial lens ?
All contact lenses require brand specific prescriptions which your Eye Care Practitioner (ECP) must provide you. If you would like to try a different type o...
Wed, 2 Feb, 2022 at 1:40 PM
Do you offer gas permeable lenses ?
Unfortunately, we do not offer gas permeable contact lenses. We only offer soft lenses. 
Wed, 2 Feb, 2022 at 1:41 PM
Is a contact lens prescription different than a prescription for eye glasses ?
Yes. Contact lens prescriptions and eyeglass prescriptions are often not the same. They can significantly differ because eyeglass lenses are positioned appr...
Wed, 2 Feb, 2022 at 1:43 PM